Privacy Policy

INTRODUCTION

 

This Privacy Policy applies to the securing and processing of personal data by Balkrishna Holidays India OPC Pvt Ltd (here used “BALKRISHNA HOLIDAYS”) in connection with personal data provided by any person / User who purchased or intends to purchase or inquiries about any product(s) or service(s) made by BALKRISHNA HOLIDAYS through any of BALKRISHNA HOLIDAYS’s interface channels including website, mobile site and mobile app (collectively referred herein as “Sales Channels”).

 

For the Purpose:

– References in this policy to “you” or “your” are references to ‘User’

– References to “we”, “us” or “our” are references to ‘BALKRISHNA HOLIDAYS

– References to “website” mean a reference to ‘website(s)’, ‘mobile site(s)’ and mobile app(s)

 

By accessing or using the website or any other sales channels of Balkrishna Holidays, the User agrees with the term of the Privacy Policy and the contents herein. If user disagree with the Privacy Policy, please do not access or use our website or any other Sales Channels for any purpose.

 

This privacy policy does not apply to any third party website(s), mobile site(s) and mobile app(s). Users are requested to take note that information and privacy practices of BALKRISHNA HOLIDAYS’s business partners, advertisers, sponsors or other sites to which BALKRISHNA HOLIDAYS provides hyperlink(s), may be different from this privacy policy, Hence, it is recommended that you review the privacy policy of any such third parties before you interact.

 

Your privacy is important to us and we recognize that the use and disclosure of personal data has important implications for us and for the users whose personal data we process.

 

PURPOSE OF THIS POLICY

 

We respect our guest and reasons to understand how and what is the main purpose of details and information is being collected, used, disclosed, transferred and stored. Thus we have developed this Policy to familiarize you with our practices. This privacy policy sets out the way in which we process your informational data when you use our Website and other digital platforms in accordance with applicable data protection laws for the same. It is important that you read this privacy policy together we may provide on specific activities such as booking and registrations when we are collecting or processing your personal data, so that you need to be fully aware of how and for what reason we are using your personal data. This privacy and policies supplements the other notices and is not intended to override them.

 

DEFINING CONTROL OF PERSONAL DATA

Organizational control determines the purposes and the manner in which the data is processed. This notice is issued on behalf of BALKRISHNA HOLIDAYS. Where the Processor is a natural or may be a legal person, public authority, agency etc. which processes personal data on behalf of the Organizational control. As the circumstances warrant BALKRISHNA HOLIDAYS may be Organizational Control or Processor of your personal data.

 

TYPE OF INFORMATION AND DATA (PERSONAL) WE TEND TO COLLECT

Personal information includes any elaborated information regarding any user (s) by that that person(s) will be known. It doesn’t embody personal information wherever the identity has been removed (such as anonymous data).

You may be asked for personal information anytime you’re in grips with BALKRISHNA HOLIDAYS directly or indirectly through a third-party for security and etc.

We collect, use and share the info like statistical as well as demographic data for any purpose. information could also be derived from your personal data however isn’t thought of personal data in law as this data doesn’t directly or indirectly reveal your identity. for instance, we tend to might mixture your Usage information to calculate the proportion of users accessing a selected website feature. However, if we tend to mix or connect mass information together with your personal data in order that it will directly or indirectly determine you, we tend to treat the combined information as personal data which is able to be employed in accordance with this policy.

We don’t collect any special type of private information regarding to you through our website or other platforms (this includes details about your race or quality, spiritual or philosophical beliefs, sex life, sexual orientation, political views and labor union membership, info regarding to your health and genetic and biometric data).

We collect, use, store and transfer totally different styles of personal information regarding you. we’ve sorted along the subsequent classes of private data to clarify however this sort of data used is employed by us. These terms are used throughout this Notice:

“Contact Data”: together with your residential address, work address, email address and contact or tele-phone numbers;

“Identity Data”: together with your first-name may be full-name, last name, username or similar symbol, title;

“Website User Data”: Usernames, Passwords and alternative security connected info employed by you in relevancy our services

“Transaction Data: Transactional history regarding your e-commerce activities, shopping for behavior. info pertaining the other Traveller(s) for whom you created a booking through your registered BALKRISHNA HOLIDAYS account. In such case, you need to make sure and represent that every of the opposite Traveller(s) for whom a booking has been created, has united to possess the knowledge shared by you disclosed to us and more be shared by us with the involved service provider(s).

“Marketing and Communications Data”:  together with your promoting and communication presences, we tend to additionally track after you receive and browse promoting communication from us, that info we tend to use to enhance our promoting services, give you with a lot of relevant info and improve the standard of our promoting materials. Further info regarding the private information we tend to method in reference to promoting is enclosed with marketing communications we send you;

“Public Domain or Third Party information”: Data obtainable publicly domain or received from any third party together with social media channels, together with however not restricted to private or non-personal info from your coupled social media channels (like name, email address, friend list, profile footage or the other info that’s permissible to be received as per your account settings) as a vicinity of your account information.

“Profile Data”: together with info collected more and more after you visit our website including your referral website, pages you visit, actions you are taking, patterns of page visits and data from forms you fill in;

“Technical Data”: includes info collected after you access our website, mobile website  your web protocol (IP) address, your login information, browser sort and version, geographical zone setting and placement, browser plug-in varieties and versions, software system and platform and alternative technology on the devices you’re using; and

“Usage Data”: info regarding however you employ our website.

“Any alternative Personal Data”: If you request BALKRISHNA HOLIDAYS to supply visa connected services, then copies of your passport, bank statements, originals of the stuffed in application forms, images, and the other info which can be needed by the several embassy to method your visa application. If you request BALKRISHNA HOLIDAYS to air tickets or travel authentication document to verify confirmed travel or the other documents needed to method

MODES OF ASSEMBLING INFORMATION (PERSONAL)

The only method we are going to get any reasonably personal information is that if you decide on to convey it to us within the following circumstances:

(a) Direct interaction:

• after you build a probe or quotation request or make a reservation or purchase from our ‘Website’ or through our client service team – by email(s), letter(s), fax, on the phone or in physical store

• after you register with us, take our news report and enter in competitions or surveys as well as feedback, send us queries or register for promotions

• after you have interaction with us in any on-line or offline events, our company promotions, our page hosted by us on a third- party platform or location etc.

• Through cookies on our website

(b) Cookies and alternative technologies:

• we tend to receive Technical information regarding your instrumentation, browsing actions and patterns. we tend to collect this personal information by victimization cookies, server logs and alternative similar technologies. Please see cookies policy for a lot of details of the knowledge collected.

(c) Third parties or in public obtainable sources:

• we tend to receive Technical information from analytics suppliers like Google and etc.

GROUNDS FOR process of knowledge

When you use our website we are going to use your personal information within the following circumstances:

(a) “performance of a contract”: wherever we want to perform a contract that we tend to are on the brink of enter into or have entered into with you as a celebration or to require steps at your request before getting into such a contract;

(b) “legal or restrictive obligation”: wherever we want a legal or regulatory obligation that we tend to are subject to;

 

(c) “legitimate interests”:

wherever necessary for our interests given that your elementary rights don’t override such interests. this will mean, for example, that it’s in our interest, to observe however your mistreatment our website or our software’s and portals to make sure that the protection of our site and or our client portal / Software systems is maintained. we have a tendency to certify we take into account and balance any potential impact on you (both positive and negative) and your rights before we method your personal information for our legitimate interests; and

(d) “consent”: we have a tendency to accept consent as a legal basis for process your personal information in relevancy causation marketing communication(s) to user via email or text message.

We don’t use your personal information for activities wherever our interests are overridden by the impact on you (unless we’ve got your consent or are otherwise needed or allowable to by law).

USE OF PRIVATE INFORMATION

We will solely method (i.e. Use) your personal information once the law permits us to, that is, after we have a legal basis for process. we have a tendency to usually use the data to ascertain and enhance our relationship with our users for the subsequent purposes:

While you create a booking:

– we have a tendency to might Use your Personal data on the market with us to ease your booking method. This data might embrace all the info provided by you earlier i.e. details of your contacts and telephone numbers. we have a tendency to may additionally use the data of traveler’s list as on the market in or coupled along with your account. This data is bestowed to the User at the time of constructing a booking to modify you to complete your bookings with efficiency.

We may additionally use your Personal data for many reasons together with however not restricted to:

– keep you educated of the dealing standing
– send booking confirmations either via SMS or WhatsApp or the other electronic communication service
– send any updates or changes to your booking(s)
– permit our client service to contact you, if necessary
– make sure your reservations with several service suppliers
– customize the content of our website, mobile website etc. platforms

– request for reviews of merchandise or services or the other enhancements
– send verification message(s) or email(s)
– validate/authenticate your account and to forestall any misuse or abuse
– contact you on your birthday/anniversary to supply a special gift or offer
– send you necessary notices and communications concerning our merchandise and services availed or changes to the terms and conditions and/or policies
– send data regarding merchandise and services offered by BALKRISHNA HOLIDAYS and its affiliates

– to send you payment reminders of Balance amounts, travel booking vouchers and etc. details
– Newsletters to stay you updated on the travel sector. within the event that you simply don’t want to receive such intimation, you’ll unsubscribe this facility within the email message you receive

We might share your personal information to third- parties for reasons cited below however not restricted to:

– wherever it’s necessary to method your booking, enquiry or participation.
– To fulfil the service providing and/or to create booking, reservation, block and any such activity initiated by user.
– we have a tendency to might share personal information with firms

agency give services like informatics, extending credit, fulfilling client orders, delivering merchandise to you, managing and enhancing client information, providing client service, assessing your interest in our merchandise and services, and conducting client analysis or satisfaction surveys. These firms are duty-bound to shield your data.

We might use your personal data for promoting Promotions, analysis and alternative programs

– As a registered user, you may receive our latest product and newly updated announcements, offers, promotions and event updates. If you want to unsubscribe, you’ll prefer to do thus
– we have a tendency to may additionally use the non-public information to boost our product providing, develop and deliver merchandise, services, content and advertising. – Personal information may additionally be used internally for analysis, analysis and auditing
– BALKRISHNA HOLIDAYS might from time to time launch promotions to allow its Users a chance to win nice travel and travel connected prizes. throughout such activity the non-public data collected by us might embrace contact information and survey queries. we are going to use such data to apprise contest winners and survey information to develop promotions and products enhancements.
– BALKRISHNA HOLIDAYS might launch travel referral or reward programs from time to time by manner of that users would win travel connected rewards or alternative rewards. we have a tendency to might use your personal data to enroll you within the rewards program. looking on the reward program, when you win a gift, BALKRISHNA HOLIDAYS might share your personal data with a third-party which will be accountable from fulfilling the reward to you. you’ll but prefer to prefer of such reward program if you decide on to try thus. Here too whereas rewardable any user we have a tendency to every now and then might verify data of shoppers on selective basis for numerous functions like fraud protection or the other purpose.

COLLECTION AND USE OF OTHER DATA (NON-PERSONAL)

Other Data (Non-personal) Data or information may be data which might ne’er be accustomed establish a personal. we have a tendency to might collect data concerning client activities on our numerous portals. This collective data is employed in analysis, analysis, to boost and monitor merchandise and for numerous promotional schemes. it’s going to be shared in collective, non-personal kind with third party to boost client expertise, merchandise providing or services.

 

COOKIES AND ALTERNATIVE TECHNOLOGIES

We use cookies and alternative technologies to boost your expertise once you use our we have a tendency to it result, we have developed our cookies policy to make familiar to you with our practices. you’ll access the cookie policy

 

LINKS

For your convenience, our website provides some links to alternative sites. once you click on one among these links, you’re going away our website and coming into another site it’s called affiliate links. we have a tendency to don’t seem to be chargeable for such third- party sites. you must fastidiously review the privacy statements of the other sites when you visit, as a result of those privacy statements can apply to your visit to such alternative sites.

 

Each User shall be diligent and take care to confirm that the views expressed by you on the social media platform or BALKRISHNA HOLIDAYS website isn’t uncomplimentary or oppose to law, public policy, morality, religion, caste, creed, color, sex, race, culture, ethics, customs, traditions, decency, sensible conscience, third party property etc. By uploading photos, views, images, contents, visuals, audios, experiences etc. on the social media platform or BALKRISHNA HOLIDAYS website, you consent to BALKRISHNA HOLIDAYS to use, reproduce, copy, transfer photos, views, look and feel, images, contents, visuals, audios, experiences etc. in any manner, as might view work by BALKRISHNA HOLIDAYS, with none responsibility, liability, compensation or value because of you or any third- party, on a part of BALKRISHNA HOLIDAYS.

 

BALKRISHNA HOLIDAYS herewith disclaims all or any disputes, responsibilities, liabilities, litigations, costs, expenses, compensations etc., arising with reference to or in reference to the utilization, replica, copying, uploading of images, views, look and feel, images, contents, visuals, audios, experiences etc. contributed or shared and or expressed by you, or on your behalf and/or otherwise to any third-party.

DATA RETENTION

We will solely retain your personal information for as long as necessary to fulfil the needs we have a tendency to collected it for. This includes, as an example, the needs of satisfying any legal, regulatory, accounting, coverage needs, to hold out legal work, for the institution or defense of legal claims.

We will process your personal information in our databases in accordance with our management and importance of that particular data, retention and destruction policies &  applicable laws. this era might extend on the far side the top of your relationship with us, however it’ll be solely as long because it is important for Us to own sufficient info to retort to any problems that will arise later. as an example, we have a tendency to might have or be needed to retain info to permit you to get credit for trip you bought however had to cancel. we have a tendency to may additionally would like the retain sure info to stop deceitful activity; to safeguard ourselves against liability, allow Us to pursue on the market remedies or limit any damages that we have a tendency to might sustain; or if we believe honesties that a law, regulation, rule or guideline needs it.

In some circumstances we have a tendency to might anonymize your personal information (so that it will now not be related to you) for analysis or applied math functions during which case we may use this info indefinitely while not any notice to you.

 

WITH WHOM YOUR PERSONAL INFO AND DATA IS SHARED:
Group firms (Companies within the same group):  In the interests of rising personalization and repair potency, we may, below controlled and secure circumstances, share your Personal data with our affiliate or associate entities.

If the assets of BALKRISHNA HOLIDAYS are uninheritable, our client data may additionally be transferred to the acquirer relying upon the character of such acquisition. additionally, as a part of business expansion/development/restructuring or for the other reason any, if we tend to attempt to sell/transfer/assign our business, any half thence, any of our subsidiaries or any business units, then as a part of such restructuring exercise client data as well as the private data collected herein shall be transferred consequently.

SERVICE SUPPLIERS AND VENDORS:

Your data shall be shared with the tip service suppliers like airlines, hotels, bus company suppliers, cab rental, railways or the other suppliers and Indian agency or other country suppliers are accountable for fulfilling your booking. you’ll note that whereas creating a booking with BALKRISHNA HOLIDAYS you authorize us and consent to share your data with the aforesaid suppliers and service providers. it’s pertinent to notice that BALKRISHNA HOLIDAYS doesn’t authorize to note service provider(s) to use your data for the other purpose(s) except as for fulfilling their a part of service.

BALKRISHNA HOLIDAYS doesn’t sell or rent individual client names or alternative Personal data of Users to third- parties except sharing of such information with our business/alliance partners or vendors of any Indian or any other country agency are engaged by us for providing varied services and for sharing promotional and other advantages.

THIRD PARTY VENDORS AND BUSINESS PARTNERS:

We may additionally share sure filtered Personal data to our company affiliates or business partners of Indian Nation or other countries may contact the customer to supply certain merchandise or services, which can embrace free or paid merchandise / services, which can modify the client to possess higher travel expertise or to avail sure advantages specially created for BALKRISHNA HOLIDAYS customers. samples of such partners are entities providing savings/EMI on travel, co-branded credit cards, travel insurance, insurance cowl against loss of billfold, banking cards or similar sensitive data etc. If you decide on to avail any such services offered by our business partners, the services thus availed are going to be ruled by the privacy policy of the various service provider(s).

BALKRISHNA HOLIDAYS could share your Personal data to third- party that BALKRISHNA HOLIDAYS may interact to perform sure tasks on its behalf, as well as however not restricted to payment process, knowledge hosting, and processing platforms.

We could offer non personal data or info supported this data to suppliers, advertisers, affiliates and alternative current and potential business partners. we tend to may additionally use such combination data / info to tell these third parties on number  of individuals  / another agencies have seen and clicked on links to their websites.

Occasionally, BALKRISHNA HOLIDAYS can rent a third- party for marketing research, surveys etc. and can offer data to those third parties specifically to be used in reference to these comes. the data or information (including combination cookie and following information) we offer to such third- parties, alliance partner(s), or vendors are protected by confidentiality agreements and such data or information is to be used entirely for finishing the precise project, and within laws.

DISCLOSURE OF DATA

Where needed, we’ll (subject to our skilled obligations and any terms of business that we tend to could enter into with you) disclose your personal knowledge to:

– someone or entity to whom we tend to are needed or requested to form such revealing by any court of competent jurisdiction or by any governmental, taxation or alternative administrative unit, enforcement agency or similar body;

– our skilled advisers or consultants, as well as lawyers, bankers, auditors, accountants and insurers providing practice, legal, banking, audit, accounting or insurance services to us; and

– Service-providers Indian & other countries agency offer data technology and system administration services to us.

INTERNATIONAL TRANSFER(S)

Due to the international character of BALKRISHNA HOLIDAYS, a number of the connected firms and alternative recipients could also be settled in countries (including the Indian States) that don’t offer tier of data and information protection reminiscent of that according to your country. BALKRISHNA HOLIDAYS can take steps to form positive that such recipients act in accordance with applicable law and supply associate degree adequate level of protection for your personal data and information as well as acceptable technical and structure security measures, additionally through implementation of acceptable written agreement measures to secure such transfers, in compliance with given as well as applicable laws.

USER GENERATED CONTENT

BALKRISHNA HOLIDAYS provides associate degree choice to its users to post their experiences by manner of reviews, journal articles, ratings and general poll queries. the shoppers even have associate degree choice to provide their feedback or raise queries w.r.t a service offered by BALKRISHNA HOLIDAYS or post answers to queries raised by alternative users. BALKRISHNA HOLIDAYS may additionally interact a Third- party to contact you and gather your feedback concerning your recent booking with BALKRISHNA HOLIDAYS. though’ the participation within the feedback method is solely optional, you’ll still receive emails, notifications (SMS, WhatsApp or the other electronic communication service) for you to share your review(s). These reviews could also be written (with or while not images) or in video format. The reviews written or denote are going to be visible on BALKRISHNA HOLIDAYS and will even be visible on alternative travel or travel connected platforms. The User Generated Content that BALKRISHNA HOLIDAYS collects could also be of the subsequent kinds:

– Articles for website or journals / Blogs
– Review and Ratings
– Question and Answers
– Crowd supply data or information assortment (poll questions).

Each User, Indian Agencies posts review or ratings, Q&A, images shall have a profile, that alternative Users are going to be able to access. alternative Users could also be able to read the quantity of visits, reviews written, queries asked and answered and pictures sent to us.